While access to a Maintenance Decision Support System (MDSS) is undoubtedly a vital asset in any road maintenance engineer’s toolkit, access to this data has little use unless users truly know how to analyze the data and act on its insights.
To help transportation agency staff learn the ins and outs of MDSS, ClearPath Weather and other Iteris solutions, we are pleased to be able to offer several forms of training to our customers.
What to expect
One of the more popular training options, which is typically done for state departments of transportation, is on-site training. A group of Iteris transportation system engineers can travel anywhere in the United States to lead training sessions for interested parties. Often, several training sessions covering the same material are scheduled across the state so trainees can attend the session most convenient to them.
For smaller customers, such as municipalities or individual counties, on-site training is not always the most feasible approach. In these instances, training is often conducted via webinars. While the material discussed in webinars is identical to on-site training, webinars are usually conducted only once, rather than several times like on-site training. These can also be recorded to be viewed at a later date or throughout the winter season.
Regardless of whether training is done via webinar or on-site, the process from Iteris' perspective is much the same. Before the training session date, we coordinate with the head of the agency about the training material and the means of training. Because we customize each training session to individual customer requirements, they are rarely identical.
Most customers want at least some portion of the training session to involve the Iteris employee walking through the product, highlighting the more important features and describing how each feature relates to their needs as an agency. Special attention is given to any new features Iteris is providing for the upcoming year, such as a mobile application or redesigned interface. Some customers like to supplement the Iteris-led portion of the training session by allowing one of their more veteran users to demonstrate how they use Iteris' products.
To help further engage audiences during a training session, Iteris trainers have the option to conduct live polling while presenting. Not only does live polling help trainers identify how well the audience understands the product, but it also helps keep the audience engaged in the presentation. Live-polling also works well as an ice breaker. Customers will often request a brief weather presentation to get people in the right mindset before training begins. These introductory weather presentations lend themselves well to live polling as they can encourage friendly competition before the more involved training begins. Ultimately, it is up to each individual agency to determine which type of training session they prefer.
In addition to on-site training and webinars, Iteris is proud to offer all customers both written documentation and tutorial videos on how to use our products. These resources are prepared by the same staff that lead the live training and are available to customers 24/7. Both videos and documents are split into individual topics, to make referencing only a specific topic or two easier. At the conclusion of each training video, there is a brief quiz that users can take to confirm they understand the main ideas discussed in the training video.
About the Author:
Joseph Urh is a forecast meteorologist in Iteris’ Weather Operations Center in Grand Forks, North Dakota.