Iteris is committed to maintaining the highest level of customer satisfaction through continuous improvements in quality, delivery and service. Iteris is certified to ISO 9001:2015. Our Quality Management System is focused on customer satisfaction and continuous improvement.
To view our ISO certificate, please click here: ISO 9001:2015 Certificate.
Iteris' Quality Policy
We are committed to:
- Meeting or exceeding our customers' expectations on all the products, software solutions and services we provide.
- Delivering products, software solutions and services that are free of defects and that are delivered on time.
- Monitoring and analyzing key product, process and business metrics to improve our product, processes and quality systems.
- Utilizing internal audits, corrective action systems, risk mitigation tools, state of supplier performance and management review to assess the effectiveness and improve our quality systems.
- Gathering customer feedback regarding the quality of our products, software and services to promote feature enhancement, improve performance, improve product quality, and enhance reliability.