EM03-Mayday and Alarms Support (Service Package*)

Description

This service package allows the user (driver or non-driver) to initiate a request for emergency assistance and enables the Emergency Management Subsystem to locate the user, gather information about the incident, and determine the appropriate response. The request for assistance may be manually initiated or automated and linked to vehicle sensors. This service package also includes general surveillance capabilities that enable the Emergency Management Subsystem to remotely monitor public areas (e.g., rest stops, parking lots) to improve security in these areas. The Emergency Management Subsystem may be operated by the public sector or by a private sector telematics service provider.

Service Package Graphic

Mayday SupportRemote Traveler SecurityCenter Secure Area SurveillancePersonal Mayday I/FPersonal Location DeterminationVehicle Mayday I/FVehicle Location DeterminationCenter Secure Area Alarm SupportTraveler Secure Area SurveillanceEmergency ManagementEmergency System OperatorSecure Area EnvironmentOther Emergency ManagementVehicleRemote Traveler SupportPersonal Information AccessTravelerDriverBasic Vehiclesecure area characteristicsincident reportemergency data requestrequest for serviceemergency notificationtraveler interface updatesemergency operations inputsemergency operations statusalarm notificationalarm acknowledgesecure area surveillance dataemergency notificationemergency acknowledgetraveler inputsemergency acknowledgedriver updatesbasic vehicle measuressecure area surveillance control

Get the Source Graphic, a Windows Metafile (WMF), in ZIP format.
About this Graphic

Includes Architecture Flows:

Source Architecture Flow Destination In Graphic
Basic Vehicle basic vehicle measures Vehicle Yes
Driver request for service Vehicle Yes
Emergency Management emergency operations status Emergency System Operator Yes
Emergency Management incident report Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other Emergency Management Yes
Emergency Management emergency acknowledge Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Personal Information Access Yes
Emergency Management alarm acknowledge Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Remote Traveler Support Yes
Emergency Management secure area surveillance control Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Remote Traveler Support Yes
Emergency Management emergency acknowledge Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Vehicle Yes
Emergency Management emergency data request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Vehicle Yes
Emergency System Operator emergency operations inputs Emergency Management Yes
Location Data Source position fix Personal Information Access No
Location Data Source position fix Vehicle No
Personal Information Access emergency notification Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
Personal Information Access traveler interface updates Traveler Yes
Remote Traveler Support alarm notification Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
Remote Traveler Support secure area surveillance data Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
Remote Traveler Support traveler interface updates Traveler No
Secure Area Environment secure area characteristics Remote Traveler Support Yes
Traveler traveler inputs Personal Information Access Yes
Traveler traveler inputs Remote Traveler Support No
Vehicle driver updates Driver Yes
Vehicle emergency notification Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
    - This icon indicates that the associated architecture flow either has been or will be addressed by ITS Standards. Select the architecture flow for more information on relevant standards activities.

Associated Planning Factors and Goals

Planning Factor Goal
B. Increase the safety of the transportation system for motorized and nonmotorized users; Improve the safety of the transportation system
C. Increase the security of the transportation system for motorized and nonmotorized users; Improve the security of the transportation system

Associated Objective Categories

Objective Category
Emergency/Incident Management: Incident Duration

Associated Objectives and Performance Measures

Objective Performance Measure
Reduce mean incident clearance time per incident by X percent over Y years. (Defined as the time between awareness of an incident and the time the last responder has left the scene.) Mean incident clearance time per incident.
Reduce mean incident notification time (defined as the time between the first agency's awareness of an incident and the time to notify needed response agencies) by X percent over Y years (i.e., through "Motorist Assist" roving patrol programs, reduction of inaccurate verifications, etc.). Average incident notification time of necessary response agencies.
Reduce mean roadway clearance time per incident by X percent over Y years. (Defined as the time between awareness of an incident and restoration of lanes to full operational status.) Mean roadway clearance time per incident.
Reduce mean time for needed responders to arrive on-scene after notification by X percent over Y years. Mean time for needed responders to arrive on-scene after notification.
Reduce mean time of incident duration (from awareness of incident to resumed traffic flow) on transit services and arterial and expressway facilities by X percent in Y years. Mean time of incident duration.


 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.

Related ITS Applications of ITS Taxonomy

Classification Category ITS Application Area ITS Application(s)
Intelligent Infrastructure Emergency Management Emergency Medical Services Advanced Automated Collision Notification
Intelligent Infrastructure Traffic Incident Management Surveillance & Detection Mayday/Automated Collision Notification
Intelligent Vehicles Collision Notification Mayday/Automated Collision Notification

User Services related to this Service Package:

User Service
5.1 Emergency Notification And Personal Security

Transaction Set Diagram

Note that this transaction set diagram (TSD) is only 1 of the 2 TSDs and so only a portion of the numbered items below refer to the TSD.
EM03 transaction set diagrams: Part 1, Part 2,



The source graphic, a Windows Metafile (WMF), for the TSDs can be downloaded here: TSD Part 1, TSD Part 2,

The following discusses how the National ITS Architecture provides the transportation service described by this service package. Each numbered item describes the operation of that portion of the service package identified with the corresponding number on the transaction set diagram.

  1. Mayday originating from a Driver. The Driver communicates a request for Mayday service to the Vehicle subsystem (request for service). Current vehicle location is determined (position fix) and an emergency notification message is transmitted to the Emergency Management subsystem, representing a Telematics Service Provider or other center that handles mayday messages. The Emergency Management Subsystem provides the incident information to the Emergency System Operator (emergency operations status), who verifies that an incident has occurred and assistance is needed, and determines and initiates an appropriate response (emergency operations inputs). The center acknowledges receipt of the Mayday (emergency acknowledge) and maintains contact with the driver (driver updates) as a response is initiated

  2. When required, the verified incident information (incident report) is provided to the appropriate responding organization (e.g., the public safety answering point covering the vehicle’s location), represented by “Other Emergency Management”.

  3. Mayday originating from the Vehicle subsystem. In this case, basic vehicle measures are monitored for indicators that an incident has occurred (e.g. airbag deployment, unusual vehicle attitude, extreme acceleration/deceleration). Current location is determined (position fix) and an emergency notification message is issued to the Emergency Management subsystem (as if the message was issued by a Driver). All other operations are the same as above except that instead of an emergency acknowledge message, an emergency data request message is issued to query the vehicle subsystem for any change in incident status. Depending on the scenario, additional emergency data requests may be issued for either driver or vehicle initiated Maydays and updated information is returned (emergency notification) for each request.

  4. An incident report may be issued at the same time to another Emergency Management subsystem ("Other Emergency Management") for appropriate response or mutual aid in responding to the incident.

  5. Mayday originating from a Traveler with a Personal Information Access subsystem (PIAS). The Traveler communicates a request for Mayday service to the PIAS (traveler inputs), which issues the emergency notification message to the Emergency Management subsystem, which forwards the information from the traveler to the Emergency System Operator (emergency operations status). The operator returns an acknowledgment message using the same path back to the traveler (emergency operations inputs, emergency acknowledge, and traveler interface updates).

  6. An incident report may be issued at the same time to another Emergency Management subsystem ("Other Emergency Management") for appropriate response or mutual aid in responding to the incident.

  7. Mayday originating from a Remote Traveler Support subsystem (RTS). The Traveler communicates a request for Mayday service to the RTS (traveler inputs), which, issues the alarm notification message to the Emergency Management subsystem, which forwards the information from the traveler to the Emergency System Operator (emergency operations status). The operator returns an acknowledgment message using the same path back to the traveler (emergency operations inputs, alarm acknowledge, and traveler interface updates).

  8. An incident report may be issued at the same time to another Emergency Management subsystem ("Other EM") for appropriate response or mutual aid in responding to the incident.

  9. The Emergency Management subsystem may control the RTS surveillance equipment (secure area surveillance control e.g., pan/tilt/zoom for a CCTV camera) and receive secure area surveillance data including images and other surveillance data from the RTS in order to classify or monitor the incident. The actual environment that is monitored is represented by the secure area characteristics flow.