EM01-Emergency Call-Taking and Dispatch (Market Package*)

Market Package Graphic       Transaction Set Diagram

Description

This market package provides basic public safety call-taking and dispatch services. It includes emergency vehicle equipment, equipment used to receive and route emergency calls, and wireless communications that enable safe and rapid deployment of appropriate resources to an emergency. Coordination between Emergency Management Subsystems supports emergency notification between agencies. Wide area wireless communications between the Emergency Management Subsystem and an Emergency Vehicle supports dispatch and provision of information to responding personnel.

Includes Equipment Packages and Subsystems:

Includes Architecture Flows:

Source Architecture Flow Destination In Graphic
Emergency Management emergency operations status Emergency System Operator Yes
Emergency Management incident notification response Emergency Telecommunications System Yes
Emergency Management emergency dispatch requests Emergency Vehicle Subsystem Yes
Emergency Management map update request Map Update Provider Yes
Emergency Management incident report Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other Emergency Management Yes
Emergency Management incident response coordination Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other Emergency Management Yes
Emergency Management remote surveillance control Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Traffic Management Yes
Emergency Personnel emergency personnel inputs Emergency Vehicle Subsystem Yes
Emergency System Operator emergency operations inputs Emergency Management Yes
Emergency Telecommunications System incident notification Emergency Management Yes
Emergency Vehicle Subsystem emergency dispatch response Emergency Management Yes
Emergency Vehicle Subsystem emergency vehicle tracking data Emergency Management Yes
Emergency Vehicle Subsystem emergency personnel information presentation Emergency Personnel Yes
Map Update Provider map updates Emergency Management Yes
Other Emergency Management incident report Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
Other Emergency Management incident response coordination Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
Traffic Management traffic images Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
Transit Management transit emergency data Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Emergency Management Yes
    - This icon indicates that the associated architecture flow either has been or will be addressed by ITS Standards. Select the architecture flow for more information on relevant standards activities.

Early Deployment

This market package has been identified as an early deployment due to a promising combination of low risk implementation characteristics, developing public or private markets for the package, and tangible system or user benefits. This Market Package is central to developing coordinated emergency management including emergency management, traffic, and transit stakeholders. This Market Package is a key component to enhancing safety in conjunction with the Incident Management and Mayday Support Market Packages.

Rural Development

For the Traffic Management Rural Development Track, this market package is applicable to a significant number of rural user needs, may require some augmentation for the rural environment. It addresses the needs of the broad rural development track by the following: Allows the coordination among emergency services agencies and traffic management, to provide incident status and severity information.

For the Tourism and Travel Rural Development Track, this market package is applicable to a significant number of rural user needs, may require some augmentation for the rural environment. It addresses the needs of the broad rural development track by the following: Provides for improved incident response times to aid travelers and tourists in distress.

For the Emergency Services Rural Development Track, this market package is highly applicable to rural user needs and suitable for the rural environment. It addresses the needs of the broad rural development track by the following: Systems that determine the location of emergency vehicles to enable safe and rapid deployment of appropriate resources to an emergency.

ITS Goals Supported

    ITS Goal Satisfaction Level
    Increase Transportation System Efficiency and Capacity *
    Improve Safety * * *
    Reduce Energy Consumption and Environmental Costs *
    Increase Economic Productivity * *
    Create an Environment for an ITS Market *
    * Features that marginally satisfy the goals
    * * Features that almost satisfy every aspect of the goals
    * * * Features completely satisfy every aspect of the goals

User Services related to this Market Package:

Problem / Solution Pairs this Market Package Addresses

Hypertext Architecture Version 6.1 generated on 1/7/2009 from the following databases
Physical Architecture dated 12/15/2008,
Logical Architecture dated 12/2/2008,
Market Packages dated 12/14/2008,
Security dated 11/13/2008,
User Services dated 4/9/2007,
Theory of Operations dated 12/14/2008,
AppMap dated 12/19/2008 and the
SDOMAP dated 12/12/2008