ATIS02-Interactive Traveler Information (Service Package*)

Description

This service package provides tailored information in response to a traveler request. Both real-time interactive request/response systems and information systems that "push" a tailored stream of information to the traveler based on a submitted profile are supported. The traveler can obtain current information regarding traffic conditions, roadway maintenance and construction, transit services, ride share/ride match, parking management, detours and pricing information. Although the Internet is the predominate network used for traveler information dissemination, a range of two-way wide-area wireless and fixed-point to fixed-point communications systems may be used to support the required data communications between the traveler and Information Service Provider. A variety of interactive devices may be used by the traveler to access information prior to a trip or en route including phone via a 511-like portal and web pages via kiosk, personal digital assistant, personal computer, and a variety of in-vehicle devices. This service package also allows value-added resellers to collect transportation information that can be aggregated and be available to their personal devices or remote traveler systems to better inform their customers of transportation conditions. Successful deployment of this service package relies on availability of real-time transportation data from roadway instrumentation, transit, probe vehicles or other means. A traveler may also input personal preferences and identification information via a "traveler card" that can convey information to the system about the traveler as well as receive updates from the system so the card can be updated over time.

Service Package Graphic

Interactive Infrastructure InformationTraveler Telephone InformationISP Traveler Data CollectionRemote Interactive Information ReceptionInteractive Vehicle ReceptionPersonal Interactive Information ReceptionISP Traveler Information AlertsMediaTelecommunications System for Traveler InformationInformation Service ProviderSurface Transportation Weather ServiceTraffic ManagementTransit ManagementEmergency ManagementMaintenance and Construction ManagementWeather ServiceParking ManagementRemote Traveler SupportVehiclePersonal Information AccessOther ISPtraveler information for mediavoice-based traveler informationvoice-based traveler requesttransportation weather informationtransportation weather information requestroad network conditionsincident informationtraffic imagestransit and fare schedulestransit schedule adherence informationparking informationparking lot data requestincident informationmaint and constr work planswork zone informationroadway maintenance statusweather informationinteractive traveler informationtraveler requesttraveler alertsinteractive traveler informationtraveler requesttraveler profiletraveler alertsinteractive traveler informationtraveler requesttraveler profilemultimodal informationtraffic imagestransit service informationincident informationparking informationroad network conditions

Get the Source Graphic, a Windows Metafile (WMF), in ZIP format.
About this Graphic

Includes Architecture Flows:

Source Architecture Flow Destination In Graphic
Border Inspection Systems border crossing status information Information Service Provider No
Driver driver inputs Vehicle No
Emergency Management incident information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Emissions Management air quality information Information Service Provider No
Event Promoters event information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider No
Financial Institution transaction status Information Service Provider No
Information Service Provider event information request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Event Promoters No
Information Service Provider payment request Financial Institution No
Information Service Provider ISP operations information presentation ISP Operator No
Information Service Provider map update request Map Update Provider No
Information Service Provider traveler information for media Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Media Yes
Information Service Provider multimodal information request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Multimodal Transportation Service Provider No
Information Service Provider incident information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other ISP Yes
Information Service Provider multimodal information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other ISP Yes
Information Service Provider parking information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other ISP Yes
Information Service Provider road network conditions Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other ISP Yes
Information Service Provider traffic images Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other ISP Yes
Information Service Provider transit service information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other ISP Yes
Information Service Provider parking lot data request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Parking Management Yes
Information Service Provider toll data request Payment Administration No
Information Service Provider interactive traveler information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Personal Information Access Yes
Information Service Provider traveler alerts Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Personal Information Access Yes
Information Service Provider interactive traveler information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Remote Traveler Support Yes
Information Service Provider transportation weather information request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Surface Transportation Weather Service Yes
Information Service Provider voice-based traveler information Telecommunications System for Traveler Information Yes
Information Service Provider interactive traveler information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Vehicle Yes
Information Service Provider traveler alerts Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Vehicle Yes
ISP Operator ISP operator inputs Information Service Provider No
Maintenance and Construction Management current asset restrictions Information Service Provider No
Maintenance and Construction Management maint and constr work plans Information Service Provider Yes
Maintenance and Construction Management roadway maintenance status Information Service Provider Yes
Maintenance and Construction Management work zone information Information Service Provider Yes
Map Update Provider map updates Information Service Provider No
Map Update Provider map updates Remote Traveler Support No
Media external reports Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider No
Multimodal Transportation Service Provider multimodal information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider No
Other ISP incident information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Other ISP multimodal information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Other ISP parking information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Other ISP road network conditions Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Other ISP traffic images Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Other ISP transit service information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Parking Management parking information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Payment Administration toll data Information Service Provider No
Personal Information Access traveler profile Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Personal Information Access traveler request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Personal Information Access traveler interface updates Traveler No
Personal Information Access request for payment Traveler Card No
Personal Information Access traveler card update Traveler Card No
Remote Traveler Support traveler request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Remote Traveler Support map update request Map Update Provider No
Remote Traveler Support traveler interface updates Traveler No
Remote Traveler Support request for payment Traveler Card No
Remote Traveler Support traveler card update Traveler Card No
Surface Transportation Weather Service transportation weather information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Telecommunications System for Traveler Information voice-based traveler request Information Service Provider Yes
Traffic Management incident information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Traffic Management road network conditions Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Traffic Management traffic images Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Transit Management transit and fare schedules Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Transit Management transit incident information Information Service Provider No
Transit Management transit schedule adherence information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Traveler traveler inputs Personal Information Access No
Traveler traveler inputs Remote Traveler Support No
Traveler Card payment Personal Information Access No
Traveler Card traveler card information Personal Information Access No
Traveler Card payment Remote Traveler Support No
Traveler Card traveler card information Remote Traveler Support No
Vehicle driver updates Driver No
Vehicle traveler profile Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Vehicle traveler request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Weather Service qualified environmental conditions data Information Service Provider No
Weather Service weather information Information Service Provider Yes
    - This icon indicates that the associated architecture flow either has been or will be addressed by ITS Standards. Select the architecture flow for more information on relevant standards activities.

Associated Planning Factors and Goals

Planning Factor Goal
A. Support the economic vitality of the metropolitan area, especially by enabling global competitiveness, productivity, and efficiency; Support regional economic productivity and development
B. Increase the safety of the transportation system for motorized and nonmotorized users; Improve the safety of the transportation system
D. Increase the accessibility and mobility of people and for freight; Enhance mobility, convenience, and comfort for transportation system users
G. Promote efficient system management and operation; Increase operational efficiency and reliability of the transportation system

Associated Objective Categories

Objective Category
Emergency/Incident Management: Person Hours of Delay
Emergency/Incident Management: Traveler Information
Freeway Management: Efficiency
Freight Management: Detours and Routing
Special Event Management: Entry/Exit Travel Times
Special Event Management: Traveler Information
System Efficiency: Cost of Congestion
System Efficiency: Delay
System Efficiency: Intensity of Congestion (Travel Time Index)
System Options: Transit Use
System Reliability: Non-Recurring Delay
System Reliability: Planning Time Index
System Reliability: Travel Time 90th/95th Percentile
System Reliability: Travel Time Buffer Index
System Reliability: Variability
Travel Weather Management: Disseminating Information
Traveler Information: Customer Satisfaction
Traveler Information: Information Dissemination
Traveler Information: Trip Planning Tools
Work Zone Management: Traveler Information

Associated Objectives and Performance Measures

Objective Performance Measure
Decrease the average buffer index for (multiple routes or trips) by X percent over Y years. The buffer index represents the extra time (buffer) most travelers add to their average travel time when planning trips. This is the extra time between the average travel time and near-worst case travel time (95th percentile). The buffer index is stated as a percentage of the average travel time. Average buffer index or buffer time can be calculated using miles traveled as a weighting factor. Buffer time = 95th percentile travel time (min) – average travel time (min).
Decrease the buffer index for (specific travel routes) by X percent over the next Y years. The buffer index represents the extra time (buffer) most travelers add to their average travel time when planning trips. This is the extra time between the average travel time and near-worst case travel time (95th percentile). The buffer index is stated as a percentage of the average travel time. Average buffer index or buffer time can be calculated using miles traveled as a weighting factor. Buffer time = 95th percentile travel time (min) – average travel time (min).
Enhance regional multimodal trip planning tools to X data sources by year Y. The number of data sources providing information for multi-modal trip planning tools.
Increase average transit load factor by X percent by year Y. Number of riders on various transit units per trip at peak travel times.
Increase customer satisfaction rating of the timeliness, accuracy, and usefulness of traveler information in the region by W, X, and Z percent, respectively, over Y years. Customer satisfaction ratings of timeliness, accuracy, and usefulness of traveler information.
Increase number of 511 calls per year by X percent in Y years. Number of 511 calls per year.
Increase number of repeat visitors to traveler information website (or 511 system) by X percent in Y years. Number of repeat visitors to traveler information website (or 511 system).
Increase number of users of notifications for traveler information (e.g., e-mail, text message) by X percent in Y years. Number of users of notifications for traveler information (e.g., e-mail, text message) per year.
Increase number of visitors to traveler information website per year by X percent in Y years. Number of visitors to traveler information website per year.
Increase number of Web 2.0 (e.g., Twitter, Facebook) followers by X percent in Y months. Number of Web 2.0 (e.g., Twitter, Facebook) followers.
Increase passenger miles traveled per capita on transit by X percent by year Y. Number of passenger miles traveled per capita.
Increase the accuracy and completeness of traveler information posted (on variable message signs, websites, and/or web 2.0 technologies) by reducing the number of incomplete and inaccurate reports by X percent in Y years. Number of complaints received from system users about inaccurate or missing information.
Increase the ease of use of trip planning tools by X percent by year Y. Trip planning tools ease of use rating.
Increase the methods of effectively disseminating special event information to travelers by X percent in Y years (e.g., media releases, highway advisory radio, dynamic message signs, commercial AM and FM radio). Number of effective methods to disseminate special event information to travelers.
Increase the number of uses of multimodal trip planning tools by X percent by year Y. Number of uses of trip planning tools.
Increase the percentage of planned special events (with attendance above Z) with information on anticipated and actual travel conditions being disseminated to the traveling public at least X hours prior to the event. Percent of special events with expected attendance over Z that traveler information is disseminated at least X hours prior to the event.
Increase transit mode share by X percent by year Y during peak periods. Percent of all peak-period trips made by transit.
Increase transit mode share by X percent by year Y. Percent of all trips made by transit.
Provide freight operators with traveler alerts and alternate routes in the case of incidents, special events, weather, construction, and severe congestion at choke points on X percent of freight-significant routes by year Y. Percent of freight-significant routes where traveler alerts and alternate route information is provided in the case of incidents, special events, weather, construction, and severe congestion at choke points.
Provide traveler information regarding work zones using variable message signs (VMS), 511, traveler information websites, and/or Web 2.0 technologies for at least X percent of work zones on major arterials, freeways, and transit routes over the next Y years. Percent of work zones on major arterials, freeways, and transit routes for which traveler information is available via variable message signs (VMS), 511, traveler information websites, and/or Web 2.0 technologies.
Provide travelers with information on multimodal alternatives to avoid work zones for at least X percent of work zones on major arterials, freeways, and transit routes over the next Y years. Percent of work zones on major arterials, freeways, and transit routes for which information on multimodal alternatives to avoid work zones is available to travelers.
Provide work zone information (for upcoming and ongoing construction projects) to all impacted businesses or tenants of business centers with X employees or more by year Y. Number of impacted businesses or tenants of business centers of X employees or more receiving work zone information (for upcoming and ongoing construction projects).
Reduce average time to clear event's exiting queue by X percent in Y years. Average time to clear event's exiting queue by year per event.
Reduce average travel time into and out of the event by X percent in Y years. Average travel time away from selected special events to a set of locations over a year.
Reduce average travel time into and out of the event by X percent in Y years. Average travel time to selected special events from a set of locations in the area over a year.
Reduce buffer time index for travelers to multiple similar special events by X percent in Y years. Buffer time index for travelers to multiple similar special events.
Reduce hours of delay per capita by X percent by year Y. Hours of delay (person-hours).
Reduce hours of delay per capita by X percent by year Y. Hours of delay per capita.
Reduce hours of delay per driver by X percent by year Y. Hours of delay (person-hours).
Reduce hours of delay per driver by X percent by year Y. Hours of delay per driver.
Reduce non-special event VMT in the event area during events by X percent in Y years. Non-special event VMT in the event area during events over a year.
Reduce the 90th (or 95th) percentile travel times for each route selected by X percent over Y years. 95th or 90th percentile travel times for selected routes.
Reduce the annual monetary cost of congestion per capita for the next X years. Cost (in dollars) of congestion or delay per capita.
Reduce the average buffer time needed to arrive on-time for 95 percent of trips on (specified routes) by X minutes over Y years. The buffer index represents the extra time (buffer) most travelers add to their average travel time when planning trips. This is the extra time between the average travel time and near-worst case travel time (95th percentile). The buffer index is stated as a percentage of the average travel time. Average buffer index or buffer time can be calculated using miles traveled as a weighting factor. Buffer time = 95th percentile travel time (min) – average travel time (min).
Reduce the average of the 90th (or 95th) percentile travel times for (a group of specific travel routes or trips in the region) by X minutes in Y years. 95th or 90th percentile travel times for selected routes.
Reduce the average planning time for (specific routes in region) by X minutes over the next Y years. The planning time index represents the time that must be added to travel time at free-flow speeds or the posted speed limit to ensure on time arrivals for 95 percent of the trips. Planning time = 95th percentile travel time (minutes) – Travel time at free-flow speed or posted speed limit. Average planning time index or planning time can be computed using a weighted average over person miles traveled.
Reduce the average planning time index for (specific routes in region) by X (no units) over the next Y years. The planning time index represents the time that must be added to travel time at free-flow speeds or the posted speed limit to ensure on time arrivals for 95 percent of the trips. Planning time = 95th percentile travel time (minutes) – Travel time at free-flow speed or posted speed limit. Average planning time index or planning time can be computed using a weighted average over person miles traveled.
Reduce the number of person hours (or vehicle hours) of delay experienced by travelers on the freeway system. Hours of delay (vehicle-hours or person-hours).
Reduce the number of person hours (or vehicle hours) of delay experienced by travelers on the freeway system. Hours of delay per capita or driver.
Reduce the person hours (or vehicle hours) of total delay associated with traffic incidents by X percent over Y years. Person hours (or vehicle hours) of delay associated with traffic incidents.
Reduce the regional average travel time index by X percent per year. Travel time index (the average travel time during the peak period, using congested speeds, divided by the off-peak period travel time, using posted or free-flow speeds).
Reduce the share of freeway miles at Level of Service (LOS) X by Y by year Z. Miles at LOS X or V/C > 1.0 (or other threshold).
Reduce the time between recovery from incident and removal of traveler alerts for that incident. Time between recovery from incident and removal of traveler alerts.
Reduce the variability of travel time on specified routes by X percent during peak and off-peak periods by year Y. Variance of travel time. Variance is the sum of the squared deviations from the mean. This can also be calculated as the standard deviation of travel time. Standard deviation is the square root of variance.
Reduce time between incident/emergency verification and posting a traveler alert to traveler information outlets (e.g., variable message signs, agency website, 511 system) by X minutes in Y years. Time to alert motorists of an incident/emergency.
Reduce time to alert travelers of travel weather impacts (using variable message signs, 511, road weather information systems, public information broadcasts, the agency's website, Web 2.0 technologies, etc.) by X (time period or percent) in Y years. Time from beginning of weather event to posting of traveler information on (variable message signs, 511, Road Weather Information Systems, public information broadcasts etc.).
Reduce time to alert travelers of travel weather impacts (using variable message signs, 511, road weather information systems, public information broadcasts, the agency's website, Web 2.0 technologies, etc.) by X (time period or percent) in Y years. Time from beginning of weather event to posting of traveler information on agency website.
Reduce total person hours of delay (or travel-time delay per capita) by time period (peak, off-peak) caused by all transient events such as traffic incidents, special events, and work zones. Total person hours of delay during scheduled and/or unscheduled disruptions to travel.
Reduce total person hours of delay (or travel-time delay per capita) by time period (peak, off-peak) caused by scheduled events, work zones, or system maintenance by x hours in y years. Travel time delay during scheduled and/or unscheduled disruptions to travel.
Reduce total person hours of delay (or travel-time delay per capita) by time period (peak, off-peak) caused by unscheduled disruptions to travel. Total person hours of delay during scheduled and/or unscheduled disruptions to travel.


 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.

Related ITS Applications of ITS Taxonomy

Classification Category ITS Application Area ITS Application(s)
Intelligent Infrastructure Traveler Information En Route Information 511

In-Vehicle Systems

Other Telephone

Wireless
Intelligent Infrastructure Traveler Information Pre-Trip Information 511

Internet/Wireless

Kiosks

Other Telephone
Intelligent Infrastructure Traveler Information Tourism & Events Travel Services
Intelligent Vehicles Driver Assistance Navigation/Route Guidance

Transaction Set Diagram

Note that this transaction set diagram (TSD) is only 1 of the 3 TSDs and so only a portion of the numbered items below refer to the TSD.
ATIS02 transaction set diagrams: Part 1, Part 2, Part 3,



The source graphic, a Windows Metafile (WMF), for the TSDs can be downloaded here: TSD Part 1, TSD Part 2, TSD Part 3,

The following discusses how the National ITS Architecture provides the transportation service described by this service package. Each numbered item describes the operation of that portion of the service package identified with the corresponding number on the transaction set diagram.

  1. The entire process is under the asynchronous monitoring (ISP operations information presentation) and control (ISP operator inputs) by the ISP Operator.

  2. Concurrently and asynchronously, information is collected by the ISP from a variety of sources:

    • Traffic Management Subsystem (road network conditions, traffic images and incident information)

    • Transit Management Subsystem (transit and fare schedules), which includes static fare and schedule information, transit schedule adherence information, which includes real-time schedule performance information, and transit incident information, which includes real time incident information

    • Emergency Management Subsystem (incident information), including incidents arising from large-scale natural or human-caused disasters

    • Emissions Management Subsystem (air quality information)

    • Maintenance and Construction Management Subsystem (current asset restrictions), (maint and constr work plans), (roadway maintenance status), and (work zone information)

    • Parking Management Subsystem (parking information)

    • Payment Administration (toll data)

    • Border Inspection Systems (border crossing status information)

    • Event Promoters (event information)

    • Media (external reports), which include traffic or incident information collected by the media

    • Multimodal Transportation Service Providers (multimodal information), which includes information about other transportation modes such as train, airplane, and ferry

    • Surface Transportation Weather Service (transportation weather information)

    • Weather Service (qualified environmental conditions data and weather information)

    • Other ISP (incident information, multimodal information, parking information, road network conditions, traffic images, and transit service information), which provides for multiple ISPs exchanging information from separate sources for purposes of augmenting the broadcast information or corroborating specific information items

    This information is often based upon exceptional conditions, such as an incident in traffic, a storm, or other special events.

    Information collected by the ISP from some sources may come as the result of a specific request or be obtained through subscriptions. Specific requests include parking lot data request, toll data request, event information request, multimodal information request, and transportation weather information request. With subscriptions, providers usually send periodic updates on a scheduled basis.

  3. The ISP provides information to several centers or systems tailored to their requests or needs. It provides traveler information for media to the Media. In addition, data collected by the ISP can be associated with links and nodes of the transportation network. An interface to a Map Update Provider is available to keep this model of the transportation network current (map update request, map updates). The ISP also provides voice-based traveler information to 511 systems (i.e., Telecommunications System for Traveler Information) upon request (voice-based traveler request).

  4. Periodically, possibly by subscription or maybe on a regular schedule, the Remote Traveler Support Subsystem, RTS (e.g. a kiosk), may request (map update request) and download map updates.

  5. Asynchronously, and as often as desired, Travelers (who may later become Drivers) may enter requests for information (traveler inputs) into the Personal Information Access Subsystem, PIAS (e.g. personal computing device) or the RTS. These requests often take the form of a traveler profile which is stored in advance of its use (see box 7).

  6. Asynchronously, whenever a Traveler uses a Traveler Card with the PIAS or RTS, user information will be retrieved from the card (traveler card information).

  7. The core aspect of this market package is that travelers (or drivers) can make a request for personalized travel information. One method of requesting information is through the use of a traveler profile, which can be sent from the PIAS or from the Vehicle Subsystem to the ISP. This profile subscribes the user for a specific scope of travel information provided at specified intervals or times (e.g. incident information on a specific route provided every day at 5 PM). Traveler alerts are provided to the PIAS and Vehicle Subsystem per the traveler's profile.

  8. Alternately the traveler profile may provide parameters specifying the type of device and preferences that are used whenever additional specific requests are made. The other mode of operation is for the Traveler to make a specific request (traveler request) that will elicit a specific response (interactive traveler information). Both alerts and interactive information are provided to the Traveler by the PIAS or RTS through visual or audio means (traveler interface updates). The cycle of request and response may be repeated as often as needed.

    In a similar cyclical manner, Drivers may make information requests (driver inputs) and then traveler requests and corresponding traveler information may be exchanged between a Vehicle and an ISP, and the result (driver updates) returned to the Driver.

  9. In between the time that a travel information request is sent to the ISP and the time that information is returned, the ISP may present a request for payment (payment request) and then receive transaction status on that request from a Financial Institution.

  10. Optionally, in conjunction with the financial transaction with the Financial Institution, a similar request for payment and corresponding payment may be made using the Traveler Card. If payment is required for the information request, and the Traveler Card is capable of making the payment, the transaction with the Financial Institution may not occur.

  11. Optionally, a traveler card update may be made to the Traveler Card by the PIAS or RTS. These would update the personal information on the Traveler Card based upon the traveler interaction with the PIAS or RTS.