APTS08-Transit Traveler Information (Service Package*)

Description

This service package provides transit users at transit stops and on-board transit vehicles with ready access to transit information. The information services include transit stop annunciation, imminent arrival signs, and real-time transit schedule displays that are of general interest to transit users. Systems that provide custom transit trip itineraries and other tailored transit information services are also represented by this service package.

Service Package Graphic

Infrastructure Provided Trip PlanningTransit Center Information ServicesRemote Transit Information ServicesOn-board Transit Information ServicesPersonal Interactive Information ReceptionISP Traveler Data CollectionTransit VehicleTransit ManagementTravelerInformation Service ProviderRemote Traveler SupportPersonal Information AccessOther Transit ManagementMediaOther ISPtransit information user requesttransit traveler informationtransit information requesttransit and fare schedulestransit traveler informationtransit traveler requesttraveler interface updatestransit information user requestpersonal transit informationtransit traveler information coordinationtransit information for mediatransit schedule adherence informationtransit service information

Get the Source Graphic, a Windows Metafile (WMF), in ZIP format.
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Includes Architecture Flows:

Source Architecture Flow Destination In Graphic
Information Service Provider transit service information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other ISP Yes
Information Service Provider transit information request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Other ISP transit service information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Other Transit Management transit traveler information coordination Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Personal Information Access transit information user request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Remote Traveler Support transit information user request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Remote Traveler Support traveler interface updates Traveler No
Transit Management transit and fare schedules Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Transit Management transit schedule adherence information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Transit Management transit information for media Media Yes
Transit Management transit traveler information coordination Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Other Transit Management Yes
Transit Management personal transit information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Personal Information Access Yes
Transit Management transit traveler information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Remote Traveler Support Yes
Transit Management transit traveler information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Vehicle Yes
Transit Vehicle transit traveler request Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Transit Vehicle traveler interface updates Traveler Yes
Traveler traveler inputs Remote Traveler Support No
Traveler traveler inputs Transit Vehicle No
    - This icon indicates that the associated architecture flow either has been or will be addressed by ITS Standards. Select the architecture flow for more information on relevant standards activities.

Associated Planning Factors and Goals

Planning Factor Goal
D. Increase the accessibility and mobility of people and for freight; Enhance mobility, convenience, and comfort for transportation system users
G. Promote efficient system management and operation; Increase operational efficiency and reliability of the transportation system

Associated Objective Categories

Objective Category
Special Event Management: Mode Shift from SOV
Special Event Management: Traveler Information
System Efficiency: Vehicle Miles Traveled
System Options: Modal Options for Individuals with Disabilities
System Options: Mode Share
System Options: Transit Use
Transit Operations and Management: Park-and-Ride Support
Transit Operations and Management: Traveler Information
Travel Demand Management: Marketing
Traveler Information: Customer Satisfaction
Traveler Information: Information Dissemination
Traveler Information: Trip Planning Tools

Associated Objectives and Performance Measures

Objective Performance Measure
Achieve X percent alternative (non-SOV) mode share in transit station communities (or other destinations) by year Y. Percent of all trips made using alternative modes in transit station communities.
All stops have up-to-date schedule information available within X days of schedule changes. Percent of stops with up-to-date schedule information available within X days of schedule changes.
Construct visitor information centers in X communities by year Y. Number of communities in which visitor information centers are constructed.
Create a transportation access guide, which provides concise directions to reach destinations by alternative modes (transit, walking, bike, etc.) by year Y. Implementation of transportation access guide.
Decrease the percent of special event attendees traveling to the event in single-occupancy vehicles by X percent in Y years. Percent of special event attendees using single-occupancy vehicles each year for selected events.
Develop and enhance (e.g., through ease of navigation techniques) X number of web-based traveler information tools. Number of web-based traveler information tools developed or enhanced.
Develop and provide travel option services to X identified communities and audiences within Y years. Number of communities receiving travel option services.
Enhance regional multimodal trip planning tools to X data sources by year Y. The number of data sources providing information for multi-modal trip planning tools.
Equip X shelters/platforms with real-time arrival displays annually. Number of shelters/platforms equipped with real-time arrival displays per year.
Increase alternative (non-SOV) mode share for all trips by X percent within the next Y years. Share of trips by each mode of travel.
Increase average transit load factor by X percent by year Y. Number of riders on various transit units per trip at peak travel times.
Increase customer satisfaction rating of the timeliness, accuracy, and usefulness of traveler information in the region by W, X, and Z percent, respectively, over Y years. Customer satisfaction ratings of timeliness, accuracy, and usefulness of traveler information.
Increase number of 511 calls per year by X percent in Y years. Number of 511 calls per year.
Increase number of users of notifications for traveler information (e.g., e-mail, text message) by X percent in Y years. Number of users of notifications for traveler information (e.g., e-mail, text message) per year.
Increase number of visitors to traveler information website per year by X percent in Y years. Number of visitors to traveler information website per year.
Increase number of Web 2.0 (e.g., Twitter, Facebook) followers by X percent in Y months. Number of Web 2.0 (e.g., Twitter, Facebook) followers.
Increase passenger miles traveled per capita on transit by X percent by year Y. Number of passenger miles traveled per capita.
Increase the accuracy and completeness of traveler information posted (on variable message signs, websites, and/or web 2.0 technologies) by reducing the number of incomplete and inaccurate reports by X percent in Y years. Number of complaints received from system users about inaccurate or missing information.
Increase the availability of transit to individuals with disabilities by X percent by year Y. The percent of individuals with disabilities that can access transit.
Increase the ease of use of trip planning tools by X percent by year Y. Trip planning tools ease of use rating.
Increase the methods of effectively disseminating special event information to travelers by X percent in Y years (e.g., media releases, highway advisory radio, dynamic message signs, commercial AM and FM radio). Number of effective methods to disseminate special event information to travelers.
Increase the number of uses of multimodal trip planning tools by X percent by year Y. Number of uses of trip planning tools.
Increase the number of web-based trip planner requests each year by X percent. Number of web-based trip planner requests per year.
Increase the percent of special event attendees using park & ride lots by X percent in Y years. Percent of special event attendees utilizing park & ride lots each year for selected events.
Increase the percent of special events with dedicated shuttle service by X percent in Y years. Percent of special events with dedicated shuttle service for selected events during a 1-year period.
Increase the percentage of planned special events (with attendance above Z) with information on anticipated and actual travel conditions being disseminated to the traveling public at least X hours prior to the event. Percent of special events with expected attendance over Z that traveler information is disseminated at least X hours prior to the event.
Increase transit mode share by X percent by year Y during peak periods. Percent of all peak-period trips made by transit.
Increase transit mode share by X percent by year Y. Percent of all trips made by transit.
Increase traveler awareness of park-and-ride lots by X percent within Y years. Number of users aware of park-and-ride lots in their region.
Install Wi-Fi service on X number of routes annually. The number of routes in which Wi-Fi service was installed.
Reduce vehicle miles traveled per capita by X percent by year Y. Average VMT per capita per day, per week, or per year.
Transit traveler information is available in the region via 511 web and phone service by year Y. Availability of transit traveler information on 511 web and phone service.

 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.

Related ITS Applications of ITS Taxonomy

Classification Category ITS Application Area ITS Application(s)
Intelligent Infrastructure Transit Management Information Dissemination

Transaction Set Diagram





The source graphic, a Windows Metafile (WMF), for the TSD can be downloaded here: TSD

The following discusses how the National ITS Architecture provides the transportation service described by this service package. Each numbered item describes the operation of that portion of the service package identified with the corresponding number on the transaction set diagram.

  1. The Information Service Provider Subsystem makes a transit information request to the Transit Management Subsystem (TRMS) or gets from Other ISPs transit service information on behalf of its clients. These information collection activities could be for specific transit routes for a specific client or for the reservation of an advanced service. TRMS responds with the transit and fare schedules and transit schedule adherence information. The Media also can receive transit information such as schedule changes or routes where service is behind schedule, which is provided by the TRMS (transit information for media). In addition TRMS systems can exchange transit traveler information with Other Transit Management systems (transit traveler information coordination).

  2. There are two ways for Travelers to request transit traveler information prior to boarding a transit vehicle. The Traveler can provide inputs (traveler inputs) to a Remote Traveler Support Subsystem (typically a kiosk). The kiosk may have some information available locally, or it forwards the transit information user request to the TRMS. The request might be for real time schedule information, or special routing information. The TRMS responds with the requested information (transit traveler information), which is given to the Traveler (part of traveler interface updates). Alternatively, a Traveler makes a transit information user request from a Personal Information Access Subsystem (which could be a personal computer, or a handheld computer) to the TRMS. The TRMS responds with personal transit information.

  3. On-board a Transit Vehicle Subsystem (TRVS) a Traveler may also provide traveler inputs to a traveler information device inside the TRVS. The TRVS device will forward the transit traveler request to the TRMS if the information is not resident in the device, and receive the transit traveler information response from the TRMS. The information requested is then provided to the Traveler (traveler interface updates).

  4. This market package also supports a simpler operational concept where information is “pushed” to the TRVS by the TRMS (transit traveler information) and provided as a broadcast message to the Travelers as part of traveler interface updates (possibly as stop annunciation or message signs within the TRVS).