APTS03-Demand Response Transit Operations (Service Package*)

Description

This service package performs automated dispatch and system monitoring for demand responsive transit services. This service performs scheduling activities as well as operator assignment. In addition, this service package performs similar functions to support dynamic features of flexible-route transit services. This package monitors the current status of the transit fleet and supports allocation of these fleet resources to service incoming requests for transit service while also considering traffic conditions. The Transit Management Subsystem provides the necessary data processing and information display to assist the transit operator in making optimal use of the transit fleet. This service includes the capability for a traveler request for personalized transit services to be made through the Information Service Provider (ISP) Subsystem. The ISP may either be operated by a transit management center or be independently owned and operated by a separate service provider. In the first scenario, the traveler makes a direct request to a specific paratransit service. In the second scenario, a third party service provider determines that the paratransit service is a viable means of satisfying a traveler request and makes a reservation for the traveler.

Service Package Graphic

Transit Center Paratransit OperationsOn-board Paratransit OperationsTransit Vehicle Operator AssignmentTransit ManagementTransit VehicleTransit Operations PersonnelInformation Service ProviderTransit Vehicle OperatorMaintenance and Construction ManagementTraffic Managementtransit vehicle operator informationwork zone informationroute assignmenttransit vehicle operator availabilitytransit vehicle operator inputstransit vehicle operator displaydemand response passenger and use datatransit operations statustransit operations personnel inputsdemand responsive transit requestdemand responsive transit planselected routestransit and fare schedulestransit schedule adherence informationcurrent asset restrictionsroadway maintenance statusroad network conditionsincident informationtraffic images

Get the Source Graphic, a Windows Metafile (WMF), in ZIP format.
About this Graphic

Includes Architecture Flows:

Source Architecture Flow Destination In Graphic
Information Service Provider demand responsive transit request Transit Management Yes
Information Service Provider selected routes Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Maintenance and Construction Management current asset restrictions Transit Management Yes
Maintenance and Construction Management roadway maintenance status Transit Management Yes
Maintenance and Construction Management work zone information Transit Management Yes
Traffic Management incident information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Traffic Management road network conditions Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Traffic Management traffic images Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Management Yes
Transit Management demand responsive transit plan Information Service Provider Yes
Transit Management transit and fare schedules Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Transit Management transit schedule adherence information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Information Service Provider Yes
Transit Management transit operations status Transit Operations Personnel Yes
Transit Management transit vehicle operator information Indicates that the associated architecture flow either has been or will be addressed by ITS Standards Transit Vehicle Yes
Transit Management route assignment Transit Vehicle Operator Yes
Transit Operations Personnel transit operations personnel inputs Transit Management Yes
Transit Vehicle demand response passenger and use data Transit Management Yes
Transit Vehicle transit vehicle operator display Transit Vehicle Operator Yes
Transit Vehicle Operator transit vehicle operator availability Transit Management Yes
Transit Vehicle Operator transit vehicle operator inputs Transit Vehicle Yes
    - This icon indicates that the associated architecture flow either has been or will be addressed by ITS Standards. Select the architecture flow for more information on relevant standards activities.

Associated Planning Factors and Goals

Planning Factor Goal
D. Increase the accessibility and mobility of people and for freight; Enhance mobility, convenience, and comfort for transportation system users

Associated Objective Categories

Objective Category
System Options: Modal Options for Individuals with Disabilities
Transit Operations and Management: Demand Responsive Transit

Associated Objectives and Performance Measures

Objective Performance Measure
Improve on-time pick-up of demand response transit passengers. Demand response passenger pick-up on-time performance
Improve the operational efficiency of the demand response transit service in the region. Operating expense per passenger mile
Improve the operational efficiency of the demand response transit service in the region. Operating expense per passenger trip
Improve the operational efficiency of the demand response transit service in the region. Passenger miles per vehicle
Improve the operational efficiency of the demand response transit service in the region. Passenger trips per vehicle
Increase customer satisfaction with the region's demand response transit service by X percent over Y years. Customer satisfaction ratings
Increase the availability of transit to individuals with disabilities by X percent by year Y. The percent of individuals with disabilities that can access transit.


 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.

Related ITS Applications of ITS Taxonomy

Classification Category ITS Application Area ITS Application(s)
Intelligent Infrastructure Transit Management Operations & Fleet Management Automatic Vehicle Location / Computer-Aided Dispatch

Planning
Intelligent Infrastructure Transit Management Transportation Demand Management Dynamic Routing/Scheduling
Intelligent Infrastructure Transportation Management Centers Permanent TMCs Transit

User Services related to this Service Package:

User Service
2.1 Public Transportation Management
2.3 Personalized Public Transit

Transaction Set Diagram





The source graphic, a Windows Metafile (WMF), for the TSD can be downloaded here: TSD

The following discusses how the National ITS Architecture provides the transportation service described by this service package. Each numbered item describes the operation of that portion of the service package identified with the corresponding number on the transaction set diagram.

  1. In order to assess the impact on its operations, the Transit Management Subsystem (TRMS) collects data on the transportation network used by its fleet of demand responsive transit vehicles. This data includes traffic images, current and forecasted traffic information, road and weather conditions, and incident information obtained from the Traffic Management Subsystem (road network conditions and incident information). The data also includes current asset restrictions (e.g., width, height and weight restrictions), roadway maintenance status (e.g., a summary of maintenance activities in the area relevant to the transit fleet), and work zone information (e.g., work zone activities affecting the road network including the nature of the maintenance or construction activity, location, impact to the roadway, expected time(s) and duration of impact, anticipated delays, alternate routes, and suggested speed limits) from the Maintenance and Construction Management Subsystem.

  2. One of the key functions of the demand responsive transit operations is to dispatch and route its vehicles. The Transit Vehicle Operator can provide an input on the vehicle’s status (transit vehicle operator inputs). This, plus information on availability and passenger usage determined by sensors on-board the vehicle is passed from the Transit Vehicle Subsystem (TRVS) to the TRMS (demand response passenger and use data). This information is provided to the Transit Operations Personnel as part of transit operations status. Transit Operations Personnel can input dispatch, pickup, and routing information as part of transit operations personnel inputs. The information input by the Transit Operations Personnel, or information generated by TRMS software systems is transmitted to the Transit Vehicle Subsystem (TRVS) in transit vehicle operator information. This information is provided to the Transit Vehicle Operator by the flow transit vehicle operator display.

  3. Another function of the fixed route transit operations is to assign vehicle operators to routes. To initiate this activity, the Transit Vehicle Operator provides their availability to the TRMS (transit vehicle operator availability). This information is passed to the Transit Operations Personnel (transit operations status), who inputs vehicle operator assignments (transit operations personnel inputs). The assignment information is provided to the Transit Vehicle Operator as a route assignment.

  4. The TRMS manages the demand responsive transit fleet, and its real time knowledge of the fleet status is a valuable source of information for travelers. The TRMS provides the information to the Information Service Provider as transit and fare schedules and transit schedule adherence information.

  5. In addition the ISP can make, on behalf of its customers, a specific demand responsive transit request to the TRMS, which would respond with a demand responsive transit plan for the customer. If the ISP’s customer chooses to accept this assignment to the demand responsive service, the ISP will respond to the TRMS with an indication of the demand responsive services being contracted for by the ISP’s customer (selected routes).