Increase customer satisfaction rating of the timeliness, accuracy, and usefulness of traveler information in the region by W, X, and Z percent, respectively, over Y years. (Objective*)

Associated Performance Measures

Customer satisfaction ratings of timeliness, accuracy, and usefulness of traveler information.

Service Packages that Support the Objective

APTS08-Transit Traveler Information
ATIS01-Broadcast Traveler Information
ATIS02-Interactive Traveler Information
ATIS05-ISP Based Trip Planning and Route Guidance
ATIS10-Short Range Communications Traveler Information
EM10-Disaster Traveler Information

Associated Goals

Enhance mobility, convenience, and comfort for transportation system users
Increase operational efficiency and reliability of the transportation system

Planning Factors

D. Increase the accessibility and mobility of people and for freight;
G. Promote efficient system management and operation;

Source

Planning for Operations Desk Reference



 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.