Decrease by X percent on an annual basis the number of complaints per 1,000 boarding passengers. (Objective*)
Associated Performance Measures
Service Packages that Support the Objective 
Associated Goals
Planning Factors
B. Increase the safety of the transportation system for motorized and nonmotorized users;
C. Increase the security of the transportation system for motorized and nonmotorized users;
D. Increase the accessibility and mobility of people and for freight;
Source
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.
