Freight Management: Customer Satisfaction (Objective Category)
The intent of this objective is to improve freight shippers', receivers', and carriers' satisfaction with freight mobility in the region.Associated Objectives and Performance Measures
Associated Planning Factors and Goals
| Planning Factor | Goal |
|---|---|
| A. Support the economic vitality of the metropolitan area, especially by enabling global competitiveness, productivity, and efficiency; | Support regional economic productivity and development |
Associated Service Packages 
Source
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.
